Denise Cruz

This was our first time using Denise as a travel agent. It will not be the last. Denise is full of useful information. She answered all of my questions and never made me feel silly for asking a simple question. Possibly the most important thing Denise did was help me find savings and onboard credit that I would not have had if not for Denise. So, great customer service that saved me money. That's a great combination. Thanks Denise!

Denise provided exceptional service and personal touch that enhanced the booking experience. The constant follow ups and feedback was very appreciative. Would definitely be booking our next voyage with Denise.

Denise was very knowledgeable and helped with all our needs. The priority boarding was a huge perk!

We had the pleasure of working with Denise to plan and book our fist family cruise and couldn’t be happier with the experience. From start to finish, she was attentive, knowledgeable and went above and beyond to make sure our vacation went smoothly. Her professionalism, friendly attitude and attention to detail stood out. I had a lot of questions and special requests that required extra patience and flexibility, which she happily provided. When I told her that this cruise was a Christmas present for my family she made sure that it was kept a secret by creating temporary emails for each sailor so the surprise wouldn’t be spoiled and then she edited them after the holiday so no one would miss any Virgin communications! We appreciated her excellent advice and research on private excursions which ensured that the personalized experience we were seeking was achieved. Denise took the time to understand my preferences, guiding me through different options so we could have the perfect cruise adventure. I was very impressed with her willingness and patience to answer any questions I had, no matter how small. She was extremely knowledgeable with details about dining, ship amenities, excursions, etc. and promptly got back to me with answers. Thanks to Denise’s expertise and dedication, my cruise experience was seamless and memorable. I would highly recommend Denise, and have to some friends already, to help book their cruise on Virgin. She played a big role in making this family trip very special!